Closing the Loop in 2027: What IT Operations Learned That Enterprise AI Didn't
Most AI investment stalls in pilots. Forrester's Leslie Joseph explains where the money is moving to in 2027, and Covasant shows what a loop from signal to governed action looks like on a real business process.
Wednesday, December 2, 2026
9:30 AMEST
2:30 PMGMT
6:30 PMGST
Leslie Joseph, VP, Principal Analyst, Forrester Raghavendra Tadepalli, SVP - AI Engineering, Covasant Dr. Subhendu Pattnaik, Chief Marketing Officer, Covasant
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Forrester< 1 in 3decision-makers can tie the value of AI to their organization's financial growth.
Forrester, Predictions 2026
Forrester25%of planned AI spend will be deferred into 2027 as CEOs lean on CFOs to approve AI on ROI.
Forrester, Predictions 2026
The question for 2027 is, which loop you are closing. The next AI tool comes after that.
The thread running through this session
Enterprise AI is repeating a mistake that IT operations fixed already.
A decade ago, IT operations teams had good tools and still heard about outages from customers. Value came only when those tools were joined into one loop.
Enterprise AI is now buying the same stages, one at a time, and getting pilots and silos in return. On December 2, 2026, Leslie Joseph, VP, Principal Analyst at Forrester, will share what Forrester's research says about this gap, and Raghavendra Tadepalli from Covasant will show the loop closed on one business process.
Value shows up when the stages are joined around one process.
Who you will hear from
Moderator
Dr. Subhendu Pattnaik
Chief Marketing Officer, Covasant
Subhendu has worked as a Principal Analyst at Forrester before joining Covasant Technologies. So, he has been on both sides of the questions that enterprise buyers bring to an analyst. He will put forward the ones that leaders usually keep to themselves, to both the speakers.
Leslie advises technology executives on automation, AI, and the future of work. Across more than two decades in the industry he has helped enterprises align AI and automation investments with business goals and build resilient AI foundations. He created Forrester's automation fabric concept, and his analysis has appeared in The Wall Street Journal, Forbes, Bloomberg, and CIO.
Raghavendra leads AI Engineering at Covasant and the work behind Covasant SERAA, its agentic enterprise intelligence platform. He works with enterprise teams moving agents from pilot to production, under governance that their risk and finance leaders can sign off on. He will take you through the full loop on a live business process.