Booking fraud, data breaches, and vendor failures reach your guests before you do.

Your guests trust you with their payment data, their travel plans, and their loyalty. Fraud rings, vendor failures, and cybersecurity breaches are trading on that trust every day. AI agents that operate continuously across your full operation protect both your revenue and the experience that brings guests back.

See CAMS for Travel and Hospitality Explore the Challenges

Where guest trust and operational integrity break down

Travel and hospitality operate at the intersection of massive transaction volumes, distributed vendor ecosystems, and guests whose loyalty is conditional on every single interaction. The margin for operational error is thin. The reputational cost of fraud, a breach, or a vendor failure is disproportionately large.

Fraud rings adapt to your detection rules. Third-party vendors carry risk that surfaces as your problem. Guest data sits across systems that were never designed to talk to each other. The organizations transforming their operations are doing it with AI that acts continuously.

Talk to a Travel AI Specialist
Hotel revenue management Revenue
CFO / Head of Revenue Management
Booking fraud and loyalty abuse are a permanent revenue leak
Fake bookings, card-not-present fraud, loyalty point theft, and refund manipulation cost the global travel industry more than a billion dollars annually. Rule-based fraud detection generates false positives that frustrate genuine guests while missing sophisticated fraud rings that adapt to your thresholds within days of deployment.
Vendor operations Operations
Chief Procurement Officer / COO
A vendor failure is a guest experience failure
Catering contractors, technology providers, cleaning services, and ground handlers carry risk that reaches your guests directly. A food safety incident at a catering vendor, a booking platform outage, or a ground handling failure becomes your problem the moment a guest is affected. Annual vendor assessments do not surface these risks in time to prevent them.
Cybersecurity Security
CISO / Head of IT Security
Guest data breaches destroy loyalty programs and regulatory standing simultaneously
Travel and hospitality collect the most complete picture of personal behavior of any consumer-facing industry. Payment details, passport data, loyalty history, and travel patterns; this data is extraordinarily valuable to attackers. 68% of breaches arrive through third-party vendor access points.
Hotel revenue management Audit
Head of Internal Audit / CFO
Procurement fraud hides in the volume of distributed operations
A hotel group with hundreds of properties, an airline with global ground operations, a cruise line managing distributed procurement. Ghost vendors, duplicate payments, and expense manipulation hide in the scale. Manual audit sampling misses the majority of it.
Vendor operations Digital and Technology
Chief Digital and Technology Officer
Guest data is fragmented across systems that do not connect
Property management systems, central reservation systems, loyalty platforms, F&B systems, spa booking tools, and mobile apps, each hold a piece of the guest picture. Building unified intelligence that can drive personalization and detect fraud requires a data foundation that most organizations have not built.
Cybersecurity Compliance
Chief Compliance Officer / General Counsel
GDPR, PCI DSS, and local hospitality regulations across multiple jurisdictions
Multi-country operations mean multiple data protection frameworks, payment security standards, and local hospitality regulations running simultaneously. Compliance managed through spreadsheets and annual assessments cannot keep pace with the distributed nature of modern hospitality operations.
$1B+
Annual booking fraud and loyalty abuse losses across global travel
Cybersource Global Fraud Report
68%
Of hospitality breaches originate through third-party vendor access
Trustwave Hospitality Threat Report
4x
Faster procurement fraud detection with continuous AI vs. periodic audit sampling
ACFE Fraud Controls Benchmark
10x
Faster time to build enterprise travel AI products on CAMS vs. custom development
Covasant Platform Benchmark

From booking fraud to vendor risk, agents that act continuously.

These are the specific ways CAMS-powered agents operate inside travel and hospitality environments. Protecting revenue, guest trust, and operational integrity at the same time.

Booking and revenue management
01
Booking Fraud and Revenue Integrity

Detect booking fraud, loyalty theft, and refund manipulation before revenue compounds

konaAI monitors booking patterns, loyalty redemptions, payment behaviors, and refund processing continuously across your entire operation. Sophisticated fraud rings, loyalty point theft schemes, and refund abuse patterns are identified as they emerge. Your revenue management and fraud teams close cases rather than building investigation queues through transaction databases that grow faster than they can be cleared.

Powered by konaAI on CAMS
Vendor and partner management
02
Vendor and Partner Risk Management

Know when a vendor failure is coming before it reaches your guests

Our TPRM platform continuously monitors your catering contractors, technology vendors, ground handlers, distribution partners, and service providers for financial distress, compliance gaps, and service quality signals. Early warnings arrive in time to arrange contingencies or renegotiate terms, not waiting for a service failure to affect your guest. Your procurement team stops managing crises and starts managing risk proactively.

Powered by TPRM on CAMS
03
Guest Data Protection
Protect guest data and payment infrastructure from every access point

CyberProTX deploys agentic threat detection across your booking platforms, PMS, loyalty systems, and payment infrastructure. Threats arriving through vendor access points, the most common entry vector in hospitality breaches, are detected and contained before they reach guest data.

CyberProTX on CAMS
04
Contract and Legal Intelligence
OTA agreements, franchise terms, and vendor contracts made queryable

LexAI reads and monitors your OTA distribution agreements, franchise contracts, vendor terms, and management agreements. Renewal risks, penalty exposures, compliance obligations, and renegotiation opportunities surface automatically, so that your legal team acts before deadlines arrive.

LexAI on CAMS
05
Executive Risk Intelligence
Your full operational risk posture, accessible in a conversation

ARIIA gives your CEO, COO, and board a natural language interface to your full risk landscape across properties, vendors, and geographies. Understanding your top fraud exposure categories, preparing for a board risk review, or assessing supplier concentration before peak season happens in seconds through a question, not a two-day report cycle.

ARIA on CAMS
 

Three ways CAMS delivers for travel and hospitality.

Travel and hospitality organizations range from technology-sophisticated global airlines and hotel groups to property operators who need outcomes without internal AI capability. CAMS serves both, and every organization in between.

01
For CTOs, Digital and AI Teams
Build your own travel AI products on CAMS. 10x faster.

Airlines, large hotel groups, and travel technology companies with in-house engineering capability use CAMS to build proprietary fraud detection, personalization, and operational AI products. The platform handles the agent infrastructure, governance layer, and data management so that your engineers build what differentiates your guest experience.

  • Agent Studio for building hospitality-specific intelligence agents
  • Data Quality to unify PMS, CRS, loyalty, and ancillary system data
  • AgentEval to validate agents before they affect pricing or guest communication
  • AI Agent Control Tower for multi-property, multi-brand governance and oversight
  • GCP infrastructure scaling to peak booking and check-in loads
02
For Operations, Finance, and Risk Leaders
Deploy our ready-built products, configured for your operation.

konaAI, TPRM, and CyberProTX are deployable in travel and hospitality environments today. We configure them for your booking fraud profile, vendor ecosystem, and data architecture. Faster time to value, with the compliance standards and governance guardrails that multi-jurisdiction hospitality operations require.

  • konaAI configured for booking fraud, loyalty abuse, and procurement patterns
  • TPRM adapted for catering contractors, technology vendors, and ground handlers
  • CyberProTX integrated across booking platforms, PMS, and guest data systems
  • Revenue and operations team adoption support included
  • Multi-property performance monitoring through AI Agent Control Tower
03
For Executives with a Specific Hospitality Challenge
You bring the challenge. We build the product on CAMS.

Whether you need a revenue integrity product for your airline, a churn prediction tool for your loyalty program, a dynamic pricing agent for your hotel network, or a compliance monitor across your properties, you bring the domain knowledge and we build the agentic AI product using CAMS as the development foundation.

  • Business problem definition with your revenue and operations teams
  • Data discovery across your full hospitality technology stack
  • Rapid product build using CAMS as the development foundation
  • Pilot deployment at representative properties before full rollout
  • Deployment, scaling, and hypercare through go-live

Revenue integrity, vendor risk, and cybersecurity. Already deployed.

Each product operates in high-transaction, guest-critical environments. They are the evidence of what CAMS is capable of building for your organisation.

Internal Audit, Fraud, Waste and Abuse

konaAI

Continuously monitors booking transactions, loyalty redemptions, refund processing, and procurement across your travel or hospitality operation. Fraud rings, loyalty abuse, and procurement irregularities surface in real time. Your revenue integrity and audit teams focus on confirmed cases instead of unresolved investigation queues.

 
  • Booking Fraud Detection
  • Loyalty Program Integrity
  • Refund Fraud
  • Procurement Audit
Legal and Contract Intelligence

LexAI

Reads and monitors your OTA distribution agreements, franchise contracts, management agreements, and vendor terms. Renewal dates, compliance obligations, penalty exposures, and contractual performance gaps surface automatically. Your legal and procurement teams act on risk before deadlines arrive.

 
  • OTA Agreement Monitoring
  • Franchise Terms
  • Renewal Alerts
  • Penalty Exposure
Travel and hospitality AI platform infrastructure

Built on GCP. Designed for the global scale of travel and hospitality.

CAMS runs on Google Cloud Platform (GCP), providing the global infrastructure that travel and hospitality demands. Whether your operations span a single city or eighty countries, GCP's regional deployment capabilities, PCI DSS compliance posture, and GDPR-ready infrastructure meet the distributed and regulated nature of travel operations at scale.

Our ecosystem includes PMS and CRS integration specialists, travel data providers, payment security partners, and hospitality technology advisors who understand that travel AI must operate across the full guest journey.

Google Cloud Platform
Google Cloud Platform
Global, PCI DSS-compliant infrastructure for travel operations
 
PMS / CRS
Opera, Amadeus, Sabre
 
Payment Security
PCI DSS Partners
 
GDS and Distribution
Travel Data Providers
 
Data Security
Guest Data Protection
 
Integration Layer
API and System Connectors
 
Hospitality Advisory
Domain Expertise

Questions that travel and hospitality leaders ask us

If your question is not here, our travel and hospitality AI team will answer it directly. No sales script.

Talk to a Travel AI Specialist
How does konaAI detect booking fraud without disrupting legitimate bookings or generating false positives that frustrate real guests?+
konaAI operates on your booking data, loyalty transaction records, and payment systems without requiring any changes to your existing booking workflows or guest-facing processes. It ingests data through CAMS's Enterprise Data Management layer, analyses patterns continuously in the background, and surfaces confirmed anomalies to your fraud and revenue management teams. Legitimate bookings and guest interactions are entirely unaffected. konaAI applies multiple detection models simultaneously rather than relying on fixed threshold rules, which significantly reduces false positives while improving detection rates for the sophisticated fraud rings that adapt specifically to rule-based systems. Results are typically measurable within the first eight to twelve weeks of deployment.
How does TPRM monitor catering contractors and ground handlers who do not have sophisticated compliance programs of their own?+
TPRM does not rely on vendors having strong self-reporting or compliance infrastructure. It monitors vendors through a combination of external signal sources including financial health indicators, public regulatory and litigation records, industry-specific compliance databases, and operational performance data derived from your own service records. For smaller or less sophisticated vendors such as local catering contractors or regional ground handlers, TPRM is particularly valuable because it monitors the signals those vendors cannot monitor for themselves. Financial distress, ownership changes, food safety violations in other markets, and service quality degradation all surface through TPRM regardless of whether the vendor has their own compliance program or not.
How does CyberProTX protect guest data from the vendor access points where most hospitality breaches originate?+
CyberProTX deploys continuous monitoring across every third-party access point in your environment, including PMS integrations, booking system APIs, loyalty platform connections, and service vendor network access. Unlike perimeter-based security approaches that focus on keeping threats out at the boundary, CyberProTX monitors behavior inside the network, including behavior from authenticated vendor access sessions. Anomalous data access patterns, unusual data export volumes, lateral movement attempts, and credential misuse are all detected in real time. For hospitality environments where vendor access is operationally necessary and cannot simply be removed, monitoring what those access sessions actually do is the relevant control.
How does CAMS integrate with our PMS, CRS, and loyalty platforms?+
CAMS integrates with property management and reservation systems through a combination of direct API connections, event-stream integrations, and file-based data feeds depending on the capabilities of your specific platforms. We support major hospitality technology platforms including Oracle OPERA, Amadeus, Sabre, and Agilysys, as well as the major loyalty platform architectures and common booking engine configurations. Data Quality handles data normalization and reconciliation across all connected systems, which is particularly important in hospitality where the same guest record may exist in different states across PMS, CRS, and loyalty systems. Integration timelines for a standard hotel group or airline configuration are measured within weeks, without replacing or modifying existing infrastructure.
What does a pilot deployment look like for a multi-property hotel group or airline?+
A typical travel and hospitality pilot deploys CAMS products across a representative set of properties, a specific route network, or a defined business unit before enterprise rollout. For a hotel group, this might mean a cluster of properties in a single market. For an airline, it might mean a specific hub or regional operation. This allows us to configure detection models to your specific transaction patterns, vendor mix, and operational workflows before scaling across the full organization. Pilots run for eight to twelve weeks and produce a concrete evidence base including quantified fraud detection improvement, vendor risk signal coverage, and operational efficiency gains before the full enterprise rollout decision. The pilot environment is production-grade and compliant with your information security requirements from day one.
How does the AI Agent Control Tower give non-technical executives visibility and control over AI agents running across our operations?+
The AI Agent Control Tower is built specifically for business users. It provides interactive dashboards that display performance, outcome, and behavior metrics for every active agent across your properties and operations in plain language. Executives and operations leaders interact with it in natural language, asking questions about what agents are doing and why, rather than interpreting system outputs. Critically, the AI Agent Control Tower includes a killswitch capability that can immediately suspend any agent that's performing below the defined performance, accuracy, or bias thresholds. For hospitality executives who are accountable for guest outcomes and operational results, the AI Agent Control Tower provides the supervisory layer that makes deploying AI in a guest-facing environment a calculated, manageable decision.
 
 
 

Your next fraud quarter, your next vendor failure, your next breach.
One of them does not have to happen.

See how konaAI, TPRM, CyberProTX, and ARIIA are already operating inside travel and hospitality organizations, and what CAMS can build specifically for yours. No slides. A demo built around your actual challenge.

Book a Travel and Hospitality Demo Talk to a Travel AI Specialist