Customers are making choices every second. Your decisions need to keep pace.

Inventory imbalances, shrinkage, third-party vendor risk and margin pressure are the constant backdrop of retail operations. AI agents that run continuously across your supply chain, store operations and vendor ecosystem turn reactive retail into intelligent retail.

$112BAnnual retail shrinkage globally from theft and operational loss 
-National Retail Federation, 2024
40%Stockouts predictable and preventable with continuous inventory AI 
-Gartner Supply Chain Research
3×Higher vendor risk detection rate with continuous monitoring vs. periodic assessment
10×Faster to build retail AI products on SERAA Cortex vs. custom development

What it costs to leave this as it is.

Governed agents on the retail workflows that leak value.

01 LOSS PREVENTION

Retail fraud, waste and loss prevention

Catch shrinkage, procurement fraud and operational waste before the quarter-end report. SERAA Axon monitors vendor invoicing, employee transaction patterns, returns abuse and procurement approvals continuously.

POWERED BY SERAA Axon
 

Three ways in, depending on who is asking.

CTOs, digital commerce and development teams DIGITAL COMMERCE
BUILD PROPRIETARY

For CTOs, digital commerce and development teams

Build your own retail AI products on SERAA Cortex. 10× faster.

Agent Work Bench for building retail-specific intelligence and automation agents. Data Quality to unify POS, loyalty, supply chain and vendor data. Agent Test Bench to validate agents before they influence pricing or replenishment.

POS UNIFICATION LOYALTY INTEGRATION TEST BENCH
Operations, loss prevention and procurement leaders LOSS PREVENTION
DEPLOY READY-BUILT

For operations, loss prevention and procurement leaders

Deploy ready-built products, configured for your retail environment.

TPRM adapted for your supplier base, private label partners and logistics network. Retail operations change management and store team adoption support. Seasonal performance tuning through the Agent Control Tower.

TPRM SHRINKAGE AI STORE ADOPTION
Retail executives with a specific operational challenge RETAIL EXECUTIVES
CO-DEVELOP

For retail executives with a specific operational challenge

Bring your retail challenge. We will build the solution.

Business problem definition with your merchandising and operations teams. Data discovery across your full retail technology stack. Rapid product build using SERAA Cortex as the development foundation. Pilot deployment before rollout.

MERCHANDISING STORE PILOT FULL ROLLOUT

Already built, already running.

RETAIL SUPPLY LABEL LOGISTIC
RETAIL VENDOR AND SUPPLIER RISK

TPRM

Monitors your vendor and supplier base continuously for financial health, delivery performance, quality compliance and contractual adherence. Risk scores update in real time, so procurement gets early warning before a promotional commitment is missed.

VENDOR FINANCIAL HEALTH DELIVERY PERFORMANCE PRIVATE LABEL RISK LOGISTICS PARTNER RISK
  CONTINUOUS MONITORING
> Loss exposure & supplier query... POS LOYALTY ERP ✓ Peak Season Supplier Risk Ready
OPERATIONAL AND VENDOR RISK INTELLIGENCE

SERAA Axon

Your executive team gets a natural-language interface to the full operational and vendor risk landscape from top loss exposure categories to supplier concentration ahead of peak season, without dashboards that need interpreting.

OPERATIONAL RISK VIEW SUPPLIER CONCENTRATION NL QUERY INTERFACE EXECUTIVE BRIEFINGS
  REASONING ACTIVE
POS LOYALTY ECOM RETAIL STACK RECONCILED DATA
RETAIL DATA FOUNDATION

Data Quality

Before any retail AI can work, your data must be clean, connected and consistent across POS, loyalty, e-commerce and supply chain. Data Quality ingests and reconciles your full retail stack into one foundation.

POS DATA UNIFICATION LOYALTY INTEGRATION E-COMMERCE DATA SUPPLY CHAIN RECORDS
  REAL-TIME SYNC

Straight answers on disruption, integration and control.

Our solution operates on your transaction data, vendor invoicing records and operational systems without requiring changes to store operations or POS configurations. It ingests data through the data foundation layer, analyses patterns continuously in the background, and surfaces anomalies for your loss prevention and audit teams. Store staff and customers are entirely unaffected. Typical detection rates for organised fraud patterns improve by over 40% compared with rule-based systems within the first twelve weeks.
Yes. Elastic compute scaling handles peak promotional loads without pre-provisioning or capacity planning cycles. During peak trading, the platform scales to process higher transaction volumes, more concurrent agent workloads and increased vendor data feeds without performance degradation. Your agents continue monitoring regardless of transaction volume.
TPRM is configured with your private label supplier taxonomy, production lead times, quality certification requirements and contractual commitments, then monitors each supplier continuously for financial distress, quality lapses, production capacity changes and delivery performance. For private label specifically it tracks raw material supplier health at tier two, where private label disruptions typically originate, rather than only the direct relationship.
Through direct API connections, file-based data feeds and our retail integration partner network. We support major retail ERP platforms including SAP Retail, Oracle Retail and Microsoft Dynamics, as well as common POS systems, e-commerce platforms and loyalty management systems. The data foundation layer with Data Quality handles normalisation and reconciliation across all connected systems. We do not require replacing existing infrastructure.
A typical retail pilot deploys into a representative subset of your business, usually a specific region, banner or category, before full enterprise rollout. This lets us configure detection models to your vendor patterns, transaction volumes and operational workflows before scaling. Pilots run eight to twelve weeks and produce a concrete evidence base before the rollout decision. The pilot environment is production-grade, not a sandbox.
We monitor loyalty platform access patterns, API call behaviours and credential usage continuously, identifying account takeover attempts, mass redemption anomalies and unauthorised access in real time, before points are drained or customer data is exfiltrated. For retailers running loyalty across multiple channels we correlate threat signals across in-store, e-commerce and mobile app touchpoints to catch coordinated attacks single-channel monitoring would miss.

Retail problems are solvable.

Thirty minutes against a real problem in your estate, led by the engineers who built the platform. We will tell you which layer you need first and which you do not.