Amplify Your Customer’s Voice.
Listen to what your customers say with Covasant Voice of Customer Agent
The Widening CX Gap
Forrester’s latest 2025 State of Feedback Management (VoC) & CX Measurement Practices survey found that VoC/CX teams are not effective at key tasks like monitoring the impact of CX projects or aligning reports with stakeholder timing, resulting in low success in terms of getting stakeholders to act on insights. Your customers speak to you through multiple media, such as apps, calls, emails, surveys, stores, social media, and more. Yet, you could be struggling to capture all their voices and convert them into meaningful action due to the dependence on traditional VoC tools.
Transform Enterprise CX With an Intelligent Agent
Covasant Voice of Customer (VoC) Agent is designed to empower your teams to listen at scale, understand sentiment in context, and resolve issues before they escalate. It monitors every customer touchpoint, enabling your employees to move from reactive reporting to real-time resolution. Our VoC agent helped transform how a leading government-run services organization in the Middle East engaged with customer feedback across physical and digital channels.
100,000+
feedback records
processed
87% - 93%
CSAT improved in
just three months
30%
reduction in
escalation time
3 Languages
Arabic, English, and
Hindi
<2 weeks
Production MVP
deployed
What’s Under the Hood?
Our VoC Agent comprises these purpose-built agents that convert raw input into action.
The Modality Agent
Identifies the channel and format of feedback.
The Sentiment Agent
Captures emotion and urgency across languages.
The Topic Detection Agent
Uncovers themes and recurring issues.
The Recommendation Agent
Proposes resolutions, routes tasks, and helps close the loop.
Industry-Specific Impact
Banking and Finance
Track product confusion, policy feedback, and CX friction across channels.
Healthcare
Capture patient sentiment to enhance service quality and care delivery.
Telecom
Uncover network issues, app complaints, and improve support responsiveness.
Logistics
Optimize fulfillment, address delivery complaints, and improve post-order communication.
Frequently Asked Questions (FAQs)
Most traditional VoC tools rely on survey-based methods and manual analysis, often missing unstructured feedback like voice calls, chat transcripts, and social media mentions. Our VoC Agent listens accurately across every customer touchpoint, understands sentiment in context, and triggers automated actions, enabling real-time resolution instead of delayed reporting.
Yes, our VoC Agent is built to meet the needs of regulated sectors, such as banking, healthcare, telecom, and logistics. It supports multi-language sentiment tracking, secure data handling, and no-code automation, making it ideal for organizations that must maintain compliance while delivering exceptional customer experiences.
